FAQ

Answers for every Instagram content type

Find quick, clear answers about downloading reels, videos, photos, carousels, stories, highlights, profile media, and more.

Questions

Frequently asked

SnapPullr supports common publicly accessible Instagram content, including Reels, videos, photos, carousels, Stories, Highlights, and profile media, depending on availability and access.

No. SnapPullr does not require you to log in to Instagram to use the downloader. Simply copy the URL of supported publicly accessible content and paste it into the downloader.

Yes. SnapPullr works directly in a web browser on phones, tablets, laptops, and desktop computers. There is no app or additional software required.

If the original Instagram content includes audio and Instagram provides it in the available media stream, SnapPullr will include or offer audio as part of the download.

Quality depends on what Instagram provides. Some content is uploaded in lower resolution, or Instagram may serve a compressed version. When multiple qualities are available, choose the highest option.

Yes, supported public carousel posts can be processed by SnapPullr. Depending on the post, you may be able to save the available photos or videos individually.

SnapPullr can process supported publicly accessible Stories and Highlights when they are available. Expired, private, deleted, or unavailable content cannot be retrieved.

This can happen if the content is private, deleted, removed, expired, unavailable, or if the URL is incomplete or invalid. Make sure you copy the complete Instagram URL and that the content is publicly accessible.

Paste the complete URL of the Instagram content you want to process. You can copy the link from Instagram using the Share → Copy Link option.

If you experience a problem with SnapPullr or have a feature suggestion, please contact us through the Contact page. Include a short description of the issue and, when appropriate, the URL that caused the problem so we can investigate it.

Need more help?

If you’re stuck, check the How-to guide or contact us with the link you’re trying to download.

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